The particulars
FAQs
Answers to the questions most often asked about ordering, delivery, commissions and caring for your jewellery.
I. How do I place an order?
Choose a piece, select any available options on its product page and add it to your cart. You can review the order before continuing to checkout.
II. Can I commission a custom piece?
Yes. Visit Custom Orders and share a few considered details through the private questionnaire. We will be in touch to discuss what may be possible before anything is confirmed.
III. Can you help me choose a size?
Yes. Please contact us before ordering and tell us which piece you are considering, together with any measurements or size information you already have.
IV. When will my order arrive?
The available delivery services and estimated timings are shown at checkout. If you need a piece for a particular date, please contact us before purchasing.
V. Do you ship internationally?
Available destinations and delivery services are shown at checkout. If your destination is not available, please contact us before ordering.
VI. Will I need to pay customs charges?
International orders may be subject to local import duties, taxes or handling charges. Unless expressly stated at checkout, these may be payable by the recipient.
VII. Can I change or cancel my order?
Contact us as soon as possible. We will do our best to help, but changes cannot be guaranteed once preparation, making or dispatch has begun.
VIII. How do I request a return?
Please contact us before sending anything back. We will confirm whether the piece is eligible and provide the appropriate return instructions.
IX. Can a custom or personalised piece be returned?
Different return conditions may apply to pieces made or altered for an individual client. These will be explained before the commission is confirmed.
X. Where can I find materials information?
Details supplied for each piece appear on its product page. If you need further information about a metal, stone or finish before ordering, please contact us.
XI. How should I care for my jewellery?
Keep each piece dry and store it separately when it is not being worn. Remove jewellery before swimming, exercise, cleaning or applying perfume and cosmetics. Materials and stones can require particular care, so please contact us if you would like advice for a specific piece.
XII. How can I contact Temple & Bone?
Use the Contact page for an order, product or general enquiry, or the Custom Orders questionnaire if you would like to begin a commission.