Before ordering
If your order is needed for a particular date, please contact us before purchasing so we can confirm what may be possible.
Orders and aftercare
Shipping & Returns
Each piece is prepared and packed with care. Here you will find guidance on delivery and what to do if you need help with a return.
For a time-sensitive order, please contact us before purchasing.
Contact usDelivery
Available delivery services, costs and estimated timings are shown at checkout. Timings are estimates and begin once an order is ready to leave the studio.
Tracking
Where a tracked service is used, dispatch details will be sent to the email address supplied with the order.
International orders
International deliveries may be subject to local import duties, taxes or handling charges. These are not included unless expressly stated at checkout and may be payable by the recipient.
Returns
Please contact us before sending anything back. We will confirm whether the piece is eligible and provide return instructions. Items should be returned unworn, in their original condition and with their original packaging. Your statutory rights are not affected.
Custom or personalised pieces
Because these pieces are made or altered for an individual client, different return conditions may apply. These will be explained before the commission is confirmed.
Damaged or incorrect orders
Please contact us as soon as possible with your order number and clear photographs of the piece and its packaging so that we can help.